Enterprise Help Centre

Understanding automatic vendor suspension

The Automatic Suspension feature allows you to automatically suspend vendors as soon as their compliance documents that require suspension expire. Suspended vendors are precluded from all sourcing activity within Felix, which ensures that your organisation won't engage with a non-compliant vendor.


If a vendor was suspended due to expired compliance documents, they will be required to update the document (If the document type is mandatory) or archive the document (If the document type is optional or off) from their account.


Tip:  To set up compliance document types for your organisation, and configure which documents would require suspension, please get in touch with our friendly support team.


Tip:  Administrator users from your organisation can enable the automatic vendor suspension feature. You can learn more in our guide; How to configure automatic vendor suspension.

Reinstating vendors

You may reinstate a vendor manually if you wish the vendor to become temporarily eligible for sourcing activities. A manually reinstated vendor will be suspended again automatically the next day, unless the cause of suspension has been mitigated by the vendor.

You can also configure the Automatic Un-Suspend feature for your organisation. If this feature is enabled, once the cause of suspension has been mitigated the vendor account will be automatically reinstated.


Tip:  If your organisation has configured the Automatic Un-Suspend feature, vendor account suspensions will usually be lifted overnight. However, in some cases it may take up to 48 hours for the vendor profile to be reinstated.

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