Enterprise Help Centre

How to configure automatic vendor suspension

The Automatic Suspension feature allows you to automatically suspend vendors as soon as their compliance documents that require suspension expire. You can also configure the Automatic Un-Suspend feature which will automatically reinstate a vendor account once the cause of suspension has been mitigated.


Tip:  You can learn more about automatic suspensions in our guide, Understanding automatic vendor suspension.

Enable automatic suspension

To enable the Automatic Suspension feature:

  1. Navigate to Settings > Vendor Settings from your Felix dashboard
  2. Locate the Compliance Document Management section
  3. Check the box next to Automatically suspend vendors which have expired insurances or licenses
  4. Click the Update button


Warning:  Vendors will not be notified of suspensions unless you have configured vendor alerts for suspensions. You can learn how to do so in this article by Clicking Here.

Enable automatic un-suspend

To enable the Automatic Un-Suspend feature:

  1. Navigate to Settings > Vendor Settings from your Felix dashboard
  2. Locate the Compliance Document Management section
  3. Check the box next to Automatically Un-Suspend
  4. Click the Update button


Note:  When the Automatic Un-Suspend feature has been enabled, a vendor will only become suspended once the cause of their suspension has been mitigated. Vendor suspensions are usually lifted overnight, however in some cases it may take up to 48 hours.

Notify vendors of suspension

After you have configured the automatic suspension feature, you may also wish to notify vendors of the upcoming suspension and document expiries.

To enable the Vendor Suspension Notification feature:

  1. Navigate to Settings > Vendor Settings from your Felix dashboard
  2. Locate the Compliance Document Management section
  3. Ensure the box next to Automatically suspend vendors which have expired insurances or licenses is checked
  4. Check the box next to Send notification to vendors prior to license expiry
  5. Use the Send Notification Before Expiry Date field to select how early you wish to notify your vendors of an expiring document
  6. Click the Update button


Note:  When this feature is enabled your vendors will be notified once prior to their document expiring, at the time period nominated by your organisation. They will also be notified once the document has expired, prompting the user to log in and update the expired documentation.

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