If page performance is slow and/or unresponsive, this guide can assist you in performing troubleshooting.
Tip: To get the most out of Felix it is important to use a browser that won't impede your experience. You can learn about which browsers are supported by Felix by reading our guide, Internet browser support.
To troubleshoot a slow or unresponsive Felix page:
Tip: If you are unsure how to clear your browser cache, you can learn more by reading our guide How to clear your browser cache.
If you're still having trouble the Felix support team are always here for you! Simply contact our support team with any screenshots and supporting details about the page, web browser and actions you were trying to take.
When submitting a support request, providing answers to the questions below can help our team identify and resolve your issue as quickly as possible: