If you're not receiving email notifications from Felix, this guide can assist you in performing troubleshooting.
Tip: All platform emails are automatically sent from firstname.lastname@example.org, however you should not reply to this address as it is not monitored. Please contact email@example.com if you require any assistance.
To troubleshoot email notifications from Felix:
Tip: If emails from Felix are landing in your junk or spam folders, we recommend adding firstname.lastname@example.org to your email address book or contact list to prevent future emails from ending up in these folders.
Sometimes our emails might get caught in your spam filters. You can adjust your spam filter settings to improve deliverability. Most spam filters will allow you to whitelist Felix by adding our domain.
To whitelist Felix as a sender, here is a complete list of addresses we use for internal email notifications such as RFQ notifications, messages and product updates:
Tip: You can work with your IT team to make changes to your organisations safe-sender or whitelist. If you are using a free email provider (e.g. Gmail), you can find whitelisting instructions in the relevant user documentation.
If you're still having trouble the Felix support team are always here for you! Simply contact our support team with the details of your issue and any supporting evidence and we will be happy to look into your issue further.