How to deactivate payment details

Last updated October 14, 2019
Written by Princess Luzadas

If a vendor updates or changes their payment details, you are able to deactivate the old details within Felix.

Note:  You are only able to deactivate payment details that have been previously validated and are currently active.

Deactivate a vendor's payment details

To deactivate a vendor's payment details:

  1. Navigate to the relevant vendor profile
  2. Click on the arrow on the Payments tab
  3. Select Payment Details from the drop-down menu
  4. Locate the payment details that you would like to deactivate
  5. Hover over the more icon beside the relevant entry
  6. Select View from the drop-down menu
  7. Enter a reason for the deactivation in the field provided
  8. Click the Deactivate button

Warning:  Deactivating a vendor's payment details is a permanent action. You will not be able to reactivate a vendor's payment details.

Note:  If a vendor's payment details have been deactivated, the entry will show with a status of Declined in the Payment Details tab.

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