How to send RFQ messages

Last updated October 10, 2023
Written by Princess Luzadas

Organisations occasionally provide updates or notifications regarding an RFQ. They typically communicate these by sending messages within the RFQ. This guide offers step-by-step instructions on how to access and respond to messages within an RFQ.


To gain a deeper understanding of the various types of messages that can be sent and received within RFQs, refer to Types of RFQ messages.


Viewing RFQ messages

To view messages that you have received within an RFQ:

  1. Navigate to Projects > Requests for Quotation from the main menu.
  2. Locate the RFQ you would like to view the messages of by using the quick search or filters.
  3. Click on the RFQ Job Name or hover over the ellipsis icon and select View Details from the options.
  4. Go to the Communications tab.
  5. Locate the message you wish to view.
  6. Click on the relevant message to view its contents.


You will also receive an email notification when an organisation sends out an update relating to an RFQ you have received. Clicking the link in the email will allow you to view the newly received message.


From the Communications tab, you can create an RFI and respond to addendums and direct messages.


Creating a Request for Information (RFI)

To create an RFI:

  1. Go to the Communications tab.
  2. Click the Add New button.
  3. Update the following fields:
    • (Required) Title - Enter a title for your message in the field provided.
    • (Required) Body - Enter your message in the field provided.
    • (Optional) Ref # - Enter a reference number in the field provided.
  4. (Optional) Attach any documents related to your message in the dropzone link.
  5. Click the Send button.


You can also create an RFI directly in response to an Addendum. See below for details.


Responding to addendums

You will receive an email notification when an organisation sends an addendum. In the email, click the View addendum button and you will be directed to the Addendum detail page.


To respond to an addendum:

  1. Review the details of the addendum.
  2. Click the Acknowledge button to acknowledge the addendum. Once clicked, this button will be greyed out and will show Acknowledged.
  3. (Optional) Click the Create RFI button if you would like to ask for further information.


  • Acknowledgement of addendums can only be done when the RFQ is open. If no acknowledgment is made before the RFQ is closed, the Acknowledge button will become disabled. However, you can still create an RFI.

  • After acknowledging receipt of an addendum, its status (in the communications list) will change from Awaiting Confirmation to Confirmed.


Responding to direct messages

To respond to a direct message:

  1. Go to the Communications tab.
  2. Click on the direct message to view its contents.
  3. Enter your reply in the field provided.
  4. (Optional) Attach any documents related to your message in the dropzone link.
  5. Click the Send button.
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