Product updates 15

• Upcoming Changes: Projects and Services
• Vendor list improvements - Due early March
• December 2020
• November 2020
• October 2020

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Support services 3

• Contacting Felix Support
• Understanding request handling
• Escalating a support request

For vendors 4

• First time enterprise onboarding
• Getting started with Vendor Details
• Proceeding through Panel Selection
• Completing a panel refresh

Troubleshooting 7

• Troubleshooting email notifications
• Internet browser support
• Maintaining your Felix account
• Troubleshooting a slow or unresponsive page
• How to clear your browser cache

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