In case the current user has left the company or you no longer have access to the email address associated with your account, reaching out to the Support team is necessary to initiate a Change of Ownership process.
There are three things to consider:
For a change of ownership:
When filling out the form, we require to fill in the following details:
1. Company Details
2. Requester Details
3. Transfer Details
For security reasons, we recommend that the new account owner perform a password reset instead of asking for the password from the old account owner. We strongly recommend against the sharing of passwords.
If you no longer have access to the email account associated with your Felix account, (e.g. the account owner has left the company or the email account no longer exists) you can get in touch with the Support team who can guide you through the change of ownership process.
The Support team will need to verify that you are the real account owner or are otherwise authorised to request a change of ownership for the account. They will let you know what evidence will be required so that you can recover your account.
For security reasons, the Support team will not be able to provide login details to anyone unable to prove that they are the account owner or are otherwise authorised to request a change of ownership for the account.