If you've forgotten the login details for your Felix account, no need to stress! Vendors can reset their password at any time to regain access to their account.
If you have access to the email account associated with your Felix account, but are unsure of the password, you can perform a password reset to regain access to Felix by following the steps below.
To reset the password for your account:
If someone else in your business has access to the email account associated with your Felix account, we recommend that you follow these steps to perform a change of ownership for your account.
To perform a change of ownership:
Note: For security reasons, we recommend that the new account owner perform a password reset instead of asking for the password from the old account owner. We strongly recommend against the sharing of passwords.
If you no longer have access to the email account associated with your Felix account (e.g. The account owner has left the company, or the email account no longer exists), you can get in touch with our friendly support team who can guide you through the Change of Ownership process.
Our support team will need to verify that you are the real account owner, or are otherwise authorised to request a change of ownership for the account. They will let you know what evidence will be required so that you are able to recover your account.
Warning: For security reasons, our support team will not be able to provide login details to anyone who is unable to prove that they are the account owner or are otherwise authorised to request a change of ownership for the account.