Safeguarding your Felix account details is crucial to ensure the protection of both your personal and business information. By adhering to a set of simple guidelines, we can assist you in maintaining the accessibility and security of your account data.
Felix allows you to add multiple users to your account. Taking advantage of this feature allows you to follow good security practices and removes the need to share passwords across your team.
Your email address is used to identify you on the Felix platform and to our product support team if you require assistance. Due to this, it's imperative to maintain the accuracy of your account email address at all times.
It is important to set a strong password to protect the information in your Felix account. We recommend:
It is important to store your account details in a safe and secure place. We recommend the use of a password manager to keep your accounts secure and remove the need to store passwords in a location they can be easily found (e.g. sticky notes).
If your user account has been compromised or you suspect that this may have occurred reach out to the Support team through the Get Support page and select Report hacked account under Trust & Safety.
