Enterprise Help Centre

Security tips

It is important to keep your Felix account details safe to protect your personal and business information. By following a few quick tips, we can help you keep your account data accessible and secure.

Keep your email up to date

Your email address is used to identify you on the Felix platform and to our product support team if you require assistance. Due to this, it's imperative to maintain the accuracy of your account email address at all times.


Tip:  You can learn how to update your email address by reading our guide, How to update your email address.

Set a strong password

It is important to set a strong password to protect the information in your Felix account.

We recommend:

  • Using a combination of uppercase and lowercase letters
  • Using one or more special characters
  • Not including any personal information in your password


Tip:  You can learn how to reset or change your password by reading our guide, How to reset your password.

Secure your account details

It is important to store your account details in a safe and secure place. Sharing your details can put your account at risk. Felix support staff strongly recommend against the sharing of account details.

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