Autofill Password Issue

Last updated August 08, 2023
Written by Princess Luzadas

If you encounter a situation where your password is automatically filled in every time you attempt to log in, perform the following:

Incognito window

To log in in an incognito window:

  1. In your browser, click the ellipsis icon at the top right corner, next to your user icon.
  2. Click the New incognito window or on your keyboard, press Ctrl+Shift+N.

  3. In the incognito window, log in to your Felix account.

Remove saved password

To remove saved password:

  1. In your browser, click the ‌ ellipsis icon at the top right corner, next to your profile icon.
  2. Click Settings.

  3. Go to the Autofill tab and click Passwords.

  4. In the Saved Passwords section, locate the Felix website.
  5. Click the ellipsis icon.

  6. Select Remove.

Try other browsers

Try to use other browsers to log in like Mozilla Firefox, Internet Explorer, Microsoft Edge, etc.

If the issue persists, create a ticket and include a screenshot of the error or contact the Support team.
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