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First time enterprise onboarding

Onboarding for your first organisation on Felix can seem like a daunting experience. We're here to help providing guidance and instructions on how to use the platform and make sure you're reaching the right people to get help when you need it.




Invites & registration

Not sure where to begin or how to get started with your Felix account? The following help centre articles are a great resource providing step by step instructions and tips.


How to respond to an email invitation

How to use public registration


Enterprise onboarding

Organisations use Felix to ensure the compliance and safety of their vendors. To ensure you can receive new work opportunities with these enterprises, it's essential to onboard in a timely fashion. Start onboarding now using our collection of articles and video walkthroughs to guide you through.


Vendor Details

Panel Selection


Where to go when

It's not always easy to know where to direct your questions. The following table exists to help shine a light and bring some clarity. If you're still unsure, don't hesitate to reach out to our friendly team.


ScenarioWhere To Go
  • I'm wanting guidance on how to use a feature
  • I'm not sure what I need to do next
  • An error is showing, and I'm not sure what to do
  • Something doesn't appear to be working
In these cases, the Felix team is here to help and offer guidance on how to use platform features, work around errors, and fix any bugs.
  • I'm not sure what to select or how to respond
  • The options available don't apply to me
  • There are mandatory fields and documents that don't apply to me
In these cases, the organisation you're onboarding to is your best touchpoint. Their team is equipped to give insightful responses based on their requirements.
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